Shipping & Returns

Shipping

The products are shipped using the following methods:

Secure shipment by UPS
Secure shipment by UPS to UPS service points in your direct vicinity. A service available in some European countries. If this option is available, it will be listed automatically.
Secure shipping by PostNL. PostNL is the Dutch national postal service. For some countries, this is the only option available. If UPS is available at reasonable cost for your country, PostNL is not shown.
In a so-called cushioned air-envelope. This is only possible for goods up to a value of € 50,- and small enough to fit in an A5-size envelope. Please note: this shipping method is not insured and offers no track & trace possibility!
Pick up, only by appointment.

Note: most brands we only can deliver within Europe.

Special note for customers from Russia: we can ship to Russian private citizens DUTY-FREE, if the shipment is less than 1000 USD. Please contact us before your order to give you some extra instructions. Shipping to Russia is 45 euro.

Special note for the United Kingdom: unfortunatley new VAT rules after Brexit make it practically impossible for us to deliver smaller goods to your country. Watches are ok, but orders for small products like straps/bracelets/tools under a total order value of roughly 155 euro can no longer be accepted.

We will remain the right to exclude countries if experience shows that our product has a very high chance of damaging or disappearing during transport.

Returns

Each (full) order can be cancelled within 14 days after reception of the shipment (or the last shipment of orders consisting of more shipments), without fines or the necessity to give a reason (allthough we certainly appreciate it). You will be responsible for the return shipment costs. Please use the original packaging if possible and use a shipment service with tracking information and signature upon receipt to avoid any issues.

You will need to ship back the product(s) within 14 days after informing us of your decision to withdraw. Ofcourse we will reimburse the paid order amount in full. We will refund within 14 days after having received your decision to withdraw the agreement, or wait until we have received the products back (or you can provide us with proof of shipment).

You might have misjudged the size on your wrist, you just might not feel a "click". It doesn't matter. If you are not happy, you just send it back.There is just one important rule: do try on the product, but do not wear it because of hygenic reasons. We can only accept products that are not damaged nor obviously worn.

If you want to return your product, please contact us after receiving the product(s) within 14 days after reception via [email protected] Alternatively, you can use the model form for withdrawal of the agreement. You can download that HERE (in Dutch) or HERE (in English).

Note: some products can be excluded from the right of withdrawal. This can be the case for pieces that are truly "made to order". If this is the case, it will be mentioned on the product page.